Airport Volunteer Ambassadors are diplomats of goodwill making a positive impression on the more than 22 million passengers traveling through the Fort Lauderdale – Hollywood International Airport (FLL) each year. They support Broward County Aviation Department’s commitment to exceptional customer service. They introduce visitors to the spirit of the Greater Fort Lauderdale area: friendly, outgoing and caring.
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Volunteers are trained in customer service to assist passengers with many questions they have about FLL’s facility or services. The information they provide includes directions to particular airlines, gates, restaurants, internet services, rental car services, ground transportation, hotels and tourist information. |
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Volunteer Skills
Volunteer Ambassadors should be able to work well with people, assist others and possess good communication skills. We are looking for reliable and committed individuals who are physically able to meet the demands of working in a dynamic and spacious airport environment.
Volunteer Duties Include:
Responding to inquiries for flight information and assistance
Providing directions to and from the airport to local tourist attractions and landmarks
Providing information on accessing airport services and navigating the terminals
Assisting FLL staff with special events
Answering questions on transportation, hotel, dining and shopping options
Passing along customer comments
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Volunteer Benefits
In addition to the personal satisfaction of helping others, Volunteer Ambassador benefits include:
Discounts on airport gift or food items
Free parking in the employee parking lot
Free coffee, tea, hot cocoa and snacks
Free parking in the Airport garage
Special recognition functions and service awards
Work with a wonderful group of people
Available Opportunities
Age 16 and above
Shifts available seven days a week between 8 a.m. and 8 p.m.
A minimum of one, four-hour shift a week
Application Process
Print and then complete the following forms:
Volunteer Application (PDF)
Criminal Background Information Form (PDF)
FAX (954-359-0027), or mail the completed forms to:
Volunteer Coordinator
Broward County Aviation Department
100 Aviation Boulevard
Fort Lauderdale, FL 33315
The Volunteer Coordinator will call you after receiving the forms.
You can meet with the Volunteer Coordinator and attend an Orientation Class. For more information, call the Airport Volunteer Coordinator at 954-359-2589 or e-mail VolunteerFLL@broward.org
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